RETURNS & CANCELLATION

All returns must be authorized in advance. To obtain authorization, contact customer service. Goods returned without authorization will be shipped back at the customer’s expense and will not be credited.

Upon receipt and verification of the return, OOHVIBES will credit the value of the return towards future orders. All items returned to OOHVIBES must arrive in original condition, in their original packaging, with no pricing stickers, holes, or other alterations, or the return will be rejected. Merchandise approved for returns must be delivered to OOHVIBES within 30 days of approval or the return authorization will be voided.

To return defective items, follow the following steps:

Step 1.
Please print out your order confirmation receipt for the purchased items to want to return. 

Step 2.
Register your return by email to the customer service department who will provide you with a returns form.

Step 3.
Send your return, including the return purchase form, to the following address:

OOHVIBES Returns

11C Lower Dorset Street, Dublin 1,  Eircode  D01 H0V6, Ireland

Please note: Defects and damage caused by excessively or forcefully bending or stretching, or obstruction of the mechanical movement of the product, are not accepted by OOHVIBES. We do not accept returned items if someone simply changes their mind on the product due to the nature of products sold. All returns must be returned in the original packaging as provided when purchased from OOHVIBES.

We reserve the right to cancel an order for any reason, including but not limited to a poor fit with PRODUCT brand image, failure to pay after repeated attempts to contact the customer.

LIABILITY

OOHVIBES accepts statutory obligations concerning compensation to the extent that the customer demonstrates and evidences through legally available means that the damages are the result of gross negligence or carelessness on the part of OOHVIBES.

The liability for damages is expressly limited to an amount equal to the invoiced amount in the principal sum, related to the delivered products and/or the supplied services. Any further liability of OOHVIBES for damages, including but not limited to liability for employees and auxiliary persons, on account of any reason whatsoever, is excluded, including all direct and indirect damages like consequential damages or trading losses.

Moreover, the customer indemnifies OOHVIBES against any and all claims of third parties in connection with incurred or yet to be incurred damages, such in consideration of the provisions set forth in this article.

CLAIMS

OOHVIBES stands behind the quality of every item it sells. It will accept returns for items that were delivered damaged or that were not included in a customer’s order at no charge, subject to the following conditions. Unless otherwise specified, all claims for discrepancies, shortages, or damages must be made within fourteen (14) days after the item shipped.

Closeout and discontinued items are not subject to return because they are purchased “as is” at a significant discount.OOHVIBES does not guarantee sales and will not accept returns that are not a result of either discrepancies or damage incurred during manufacturing or shipping. No claims will be accepted on used goods or on goods damaged after their receipt by the customer.

RESERVATION OF TITLE

All goods delivered by OOHVIBES shall remain the property of OOHVIBES until the invoice are paid. The customer is not authorized to pledge or to otherwise encumber the goods delivered under the reservation of title. Customers must always do all that can within reason be expected of the same in order to secure the ownership rights OF OOHVIBES.

If third parties impose an attachment on goods delivered under the reservation of title or intend to establish or exercise rights in respect of the same, then the customer is held to forthwith inform OOHVIBES accordingly.

If OOHVIBES intends to exercise its ownership rights specified in this article, then the customer hereby already grants OOHVIBES and third parties to be appointed by OOHVIBES unconditional and irrevocable permission in advance to enter all the locations where the property of OOHVIBES is located and to take back these goods.

APPLICABLE LAW AND DISPUTES

European law is exclusively applicable to the agreements between OOHVIBES and the customer. All disputes between OOHVIBES and its customer are brought to the cognizance of the competent court in the district where OOHVIBES holds its place of business.

MISCELLANEOUS

These Terms and Conditions can be changed by OOHVIBES however these changes do not take effect vis-à-vis customer other than after the customer has been informed of these changes.

These Terms and Conditions are divisible. Should a part of these Terms and Conditions appear to be invalid or unenforceable pursuant to Irish law then only the relevant article (or part thereof) expires without affecting the other articles laid down in the Terms and Conditions.